Privacy Policy

Privacy Policy

Information and data collected by Electricity Generating Public Company Limited’s website

The information and data refer to those collected through Electricity Generating Public Company Limited’s website and the information about how you use our services. Such information may be personal information protected by law.

Personal information collection

Electricity Generating Public Company Limited (“The Company”) may collect your personal information through our website and use it according to this Privacy Policy. You have the choice to provide or not to provide personal information. However, you may not be able to use our website at its best capacity without providing your personal information. The Company will keep your personal information for a certain period as necessary to achieve the objectives.

How we collect information

The Company collects your information by using cookies or other similar tools (see Cookies Policy for more information). Information will be collected when you fill in your information on our website, including “Contact Us” box.

We may use Google Analytics on some mobile applications or other similar tools to collect unidentified information to enable the Company to develop our products and services as well as to improve our applications. The Company only collects the most used services and features on such applications, types of devices, hardware, country and language.

The Company will use your personal information to enable you to use our website or for other objectives announced when the information is collected or when you agree. The Company has no policy to use your personal information for other purposes than specified.

Personal information disclosure

The Company will not collect, use or disclose your personal information to outsiders except allowed by laws.

The Company may disclose your personal information to our subsidiaries or other service providers or suppliers authorized by the Company to provide services to you on our behalf to achieve our objective of website use. Those information receivers shall not disclose your personal information except required by law. The Company may provide your personal information to our business partners who provide specific services necessary for website use. In this case, the Company will record the information about the use and disclose the information as required by laws.

Personal information protection

The Company has in place appropriate personal information protection measures that efficiently prevent outsiders from accessing, using, correcting and changing such information without permission.  The personal information that we may collect related to our services includes:

  • Identification information (e.g., name, date of birth, gender, nationality, photograph, citizen card and Identification number, unique device identifiers, geolocation, etc.) 
  • Contact information (e.g., home address, telephone number, email address)

Privacy Policy in other websites linked from the Company’s website

Other websites linked from the Company’s website may have own Privacy Policy. You are recommended to review the policy when you visit those websites. The Company shall not be responsible for any damages caused by such website visits and use.
Using a website through a mobile communication network may allow personal information access. You are recommended to study the Privacy Policy of the network providers, mobile device producers and application developers for more information.

Privacy Policy change

The Company may update this Privacy Policy from time to time. Please check again before you use our website. Your rights under this Privacy Policy will not be reduced without your consent.

Contact us

You can contact the Company via our Contact Us form

Right of the personal information owner

In respect of your legal right under the Personal Data Protection Act, the Company wishes to inform your rights as follows:

  • Right to withdraw your consent at any time
  • Right to request for access and to receive a copy of your own personal information under the Company’s responsibility, or to request the Company to disclose the acquisition of information without consent
  • Right to receive and transfer personal information the Company has processed and made into the format easy for use by tools and automatic devices
  • Right to refuse the collection, use and disclosure of your own personal information at any time
  • Right to request the Company to delete, destroy or make personal information unidentified
  • Right to request for suspension of personal information use
  • Right to correct the personal information to make it updated, complete and not to cause misunderstanding
  • Right to complain in case a company who controls other personal information or processes personal information and employees or suppliers of such company fail to comply with Personal Data Protection Act

The owner of personal information can find more information about the aforementioned rights in the Article 19 Phrase 5, Article 30 Section 1, Article 31 Phrase 1, Article 32 Phrase 1, Article 33 Phrase 1, Article 34 Phrase 1, Article 36 Phrase 1, and Article 73 Phrase 1 of the Personal Data Protection Act B.E. 2562.

If you wish to exercise your rights stated above, please contact the Company through the channels provided on this website.

Cookies Policy

“Cookies” mean cookies and other similar technologies under the regulation on privacy protection in electronic communications.

What are cookies

Cookies are small files downloaded by your browsers onto your computers or devices. Cookies help your browser navigate within a website. Cookies, however, cannot collect all the information downloaded onto your computer or your files when the server requests a web browser to read data in cookies. Cookies help the website to provide friendly and customized services to users. In order to protect your privacy, browser will allow the website to access only cookies that are already sent to you.

The reasons for using cookies

Cookies help us learn more about how you interact with our website content, which enables us to improve your experience and satisfaction with our website. When you visit our website, cookies remember the type of browser you use, the browser program you have added and your preferences, such as language and the region you are in. These preferences will be used as automatic setting default for your next visit. Cookies also allow you to rate different web pages and fill your feedback form. Some cookies we use are session cookies which last until you close your browsers. Others are permanent cookies which are stored on your computer for longer period.

Outsiders’ cookies

Some of our website features are provided by our suppliers. For example, when you visit web page with embedded video from YouTube or with a link to YouTube video (or other content provided by outsiders), these links may contain cookies of outsiders. You may want to read their cookies policy to find out more about how they use cookies.

How to refuse and delete cookies

We do not use cookies in collecting personal information that can identify yourself. If you do not want to accept cookies, you can choose to refuse or block cookies set by The Company or our suppliers by resetting your browser. You may find more information in the Help menu in your browser. Please note that most browsers automatically accept cookies. If you do not want to accept cookies, you may have to regularly block or delete them. Should you need more information about browser cookies on other devices, such as smart phones and tablets, and how to refuse and delete such cookies, please study your device manual. Please also note that although you have denied cookies, you can still visit our website but some features may not work properly.